Queuing Up

Long Queuing Time capsicum lunch restaurant is famous for providing hot, fast and delicious fodder to customers. It attracts many plenty to visit, no reckon in peak hours or off peak hours. However zest Lunch Restaurant have a poor queuing for customers to purchase their valued dishes. According a servey, a customers said that when he buying a meal, he counted from queuing to get a meal on the get dishes bea, it takes round 45minutes in peak hour while it takes at least 15 minutes in off peak hours.Customers have to spend very much cadence when they visit Pepper Lunch Restaurant. The understand at the aright hand side showed Pepper lunch restaurant had made a notice for customers which listed about the queuing duration is around 20 minutes and pardon for that non-convenience issue. Therefore, the following part is focus on this problem and also suggests virtually improvements for long queuing time. There are several reasons in causing this problem. nonpareil of the reasons is the spice up lunch restaurant in Festival Walk miss a smart, fast and effective payment agreement.Only cash is accepted. manta mailing is not accepted as a payment method in the payment system. As all known, nowadays Octopus card is a well-known and very convenience payment method for pot to put on in buying things and pay transportation fare. Apart from the payment method, Pepper Lunch Restaurant only has one cashier for people to buy their meal. In peak hours, thither are at least 20 people in the queue. In off peak hours, there are still 10 people in the queue.A survey interviewed 10 customers who stand up outside the Pepper Lunch restaurant, asking whether they would give up if they motto a long queue outside the restaurant. Not surprisingly, 5 people said yes and they would choose other restaurant. The result showed that long queuing time is a serious problem to zest lunch restaurant. Base on the in a higher place problems, we suggest the following improv ements. Pepper Lunch Restaurant should install the Octopus card payment system for people to purchase the meal.The Octopus card payment system is a convenience system for payment. It is already wide utilize in buying food in some specialized store or restaurant which installed the Octopus card payment system. Therefore, pepper lunch restaurant should install the Octopus card payment system for people to purchase the meal in order to reduce the time during the payment process and also to save time for change. Apart from lay the Octopus card payment system in the cashier counter, pepper lunch restaurant can set an auto-auto near the cashier counter.This auto-machine is instead like the auto-machine used in cinema. People can order their food by using this auto-machine with their octopus card. It will save much time in queuing. Although setting one more than cashier counter, a self-purchase machine and the Octopus card payment system might slightly increase the cost, it can highl y reduce the queuing time and attract more people to visit the restaurant. It definitely would be the best long-term plan for its task and helps to increase profits.Beside, pepper lunch restaurant should set one more cashier in the counter to shorter the waiting time for buying meal. If there are two cashiers in the counter, one cashier could be used for cash while the other could be used for octopus. It would be a great payment system and could shorter the queuing time effectively. The below picture is the orginal layout objective of Pepper Lunch Restaurant in Festival Walk The fowlloing picture is our suggested layout design for Pepper Lunch Restaurant.